Privacy Policy

What we collect

• Standard server logs. Our web server records technical details of each request, such as your IP address, the time, the page requested and your browser type. We use them to keep the site secure and working, and keep them only as long as needed for that.
• Cloudflare. The site is delivered through Cloudflare, which processes visits to deliver and protect it and may set cookies for security. See Cloudflare’s privacy policy for details.
• Messages you send us. If you use the contact form or email us, we receive your message, your email address and the name you give (optional), and keep them for as long as needed to reply and follow up. The form passes your message to us by email and does not store it in a database. We do not record your IP address with it, although our web server logs and Cloudflare do see it, as above.
• Contact form bot check. The contact form uses Cloudflare Turnstile to tell people from bots. It runs in your browser and Cloudflare handles what it collects under its own privacy policy.
• Your account, only if you sign in. We keep your email address, when you signed up and last signed in, whether and when you agreed to alert emails (and when you unsubscribed), your plan, your watchlist, how many searches you have made today and, if you subscribe, your Stripe customer and subscription identifiers, plan status and renewal date. We hold no password for you and never see or store your card number.
• One cookie, only if you sign in. A cookie called gh_session keeps you signed in. It is needed for that, lasts up to 30 days and is removed when you sign out.
• Emails we send you. Sign-in links, and alert emails only if you asked for them. Every alert email has an unsubscribe link that works without signing in. Email is sent through Webcentral.
• Payments. If you subscribe, Stripe collects your card and billing details under its own privacy policy. We receive confirmation that your subscription is active.
• Cover images on your watchlist. Your browser loads these straight from the Cover Art Archive (run by the MusicBrainz project), which can see your IP address and browser type under its own privacy policy. We do not send it your account details.
• Tips, only if you leave one. Tips are paid on a page run by an outside payment provider under its own privacy policy. GrooveHound does not see your card details. We receive confirmation of the amount and whatever name or email address you give the payment provider.

Apart from the optional account described above, there are no advertising trackers or comment systems on this site, and GrooveHound sets no cookies unless you sign in.

Listing information

The listings shown on GrooveHound are public eBay listings. We show only what eBay makes public about the item (title, price, postage, condition, photo, the country the item is located in and a link). We do not collect or store information about eBay buyers or sellers, and we delete old listing data within hours. Alert emails contain these same public listing details.

How long we keep it

• Sign-in links expire after 15 minutes and are deleted after 2 days. Sign-in sessions last up to 30 days.
• Alert history is only eBay item numbers and dates, so you are not emailed twice about the same listing. It is deleted after 30 days.
• Account details are kept until you delete your account (a button on your watchlist page) or ask us to. Deleting cancels any subscription and removes your watchlist and email address from our systems. Records that Stripe or we must keep under tax and accounting law are kept for as long as that law requires.

Affiliate links

When you click a link to eBay or another retailer, that site (and its affiliate network) may use cookies or similar technology to record that you came from GrooveHound, so that a commission can be paid. That happens on their sites under their own privacy policies, and GrooveHound does not receive your personal information from it.

Links to other sites

Links to eBay, Discogs and other sites take you away from GrooveHound. Their own privacy policies apply once you leave.

Where information is processed

Cloudflare, Stripe, our email provider and some other service providers operate internationally, so information about you may be processed outside Australia.

Your choices

You can ask us what personal information we hold about you, ask us to correct or delete it, or make a complaint, through the contact form or by emailing admin@groovehound.com.au. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We may update this policy. The date at the top shows when it last changed.